Shipping & Delivery Policy
Last updated: 13 June 2025
आपका स्वागत है getdigitalcard.in ( we , our , us ). Because our platform offers both instant-delivery digital products and optional physical NFC cards, we separate our policy into two clear parts:
1 | Digital Products ( vकार्ड & QR Assets)
|
Digital contact card URL |
Added instantly to your dashboard and emailed to your registered address |
Instant (≤ 60 seconds) after successful payment or free-tier signup |
₹0 |
|
High-resolution QR codes (PNG/SVG) |
Download link in dashboard |
Instant |
₹0 |
|
Card analytics reports (CSV/PDF) |
On-demand download from dashboard |
Instant |
₹0 |
Important: No shipping fees, GST on digital services only, and no physical fulfilment is involved.
2 | Physical Products (NFC Tap-Cards & Accessories)
|
Processing time |
1 2 business days for custom print & QC after payment confirmation |
|
Courier partners |
Delhivery , Blue Dart, DTDC, India Post Speed Post (remote PINs) |
|
Standard delivery window |
Metros & Tier-1: 2 4 business days after dispatch
|
|
Shipping zones & fees (₹) |
India: ₹79 flat; FREE for NFC orders ≥ ₹999
|
|
Real-time tracking |
Tracking link emailed & pushed to dashboard; SMS alerts on dispatch and out for delivery |
|
Packaging |
Eco-friendly kraft mailer + recycled bubble wrap; printed material is FSC-certified |
|
Damage & loss |
If parcel arrives damaged or is lost in transit, contact support@getdigitalcard.in within 48 hours we ll reship at no extra cost after courier investigation |
|
Address changes |
Email us within 2 hours of order; once dispatched, changes incur courier reroute fees |
|
Remote-area surcharge |
A small surcharge (₹50 ₹150) may apply for out-of-delivery-area PINs as per courier; shown at checkout |
|
Undeliverable shipments |
Courier will attempt 3 deliveries & hold for 7 days; unclaimed parcels are returned to us. Re-shipping is charged at actuals |
Holiday & Force-Majeure Delays
Festivals, natural calamities, strikes or government restrictions can extend delivery timelines. We ll keep you informed via email/SMS and dashboard banners.
3 | Order Status & Support
Order confirmation automatic email/SMS + dashboard status: Processing
Dispatch email tracking number + courier link; status: Shipped
पहुंचा दिया auto-update from courier API; status: Delivered
Need help?
Email: support@getdigitalcard.in
Phone/WhatsApp: +91 987654321 (Mon Fri, 10:00 18:00 IST)
Live chat: bottom-right widget on dashboard
4 | Returns & Refunds for Physical Items
Eligible items: NFC cards, holders, lanyards
Return window: 7 calendar days from date of delivery
Condition: Unused & in original packaging
Process:
1. Raise a return request from Orders → View → Request Return .
2. Upload photo proof if item is damaged/defective.
3. We schedule a free reverse pick-up or share a drop-off code.
4. Refund or replacement issued within 5 business days of receipt & QC.
Note: Custom-printed cards with your branding are non-returnable unless defective.
5 | Policy Updates
We may update this Shipping & Delivery Policy to reflect changes in our logistics network or legal requirements. Material changes will be announced via email and a dashboard banner at least 7 days before they take effect.
By placing an order on getdigitalcard.in you acknowledge that you have read and agree to this Shipping & Delivery Policy.
